OUR PROMISE TO YOU

PROACTIVE COMMUNICATION TO FULLY SUPPORT YOUR ORDER

Dedicated pre-order advice & support


Should you require any help with placing your order, our sales, customer services and technical staff are on hand to provide full support. Use the channels below to contact them for all enquiries about stock, quotations or lead times, or if you have a technical question about a product.



Track your order at all times


If you are a PRC. mainland registered customer, you will be able to track your online order*. Simply click the 'Track Delivery' link when viewing your order in 'My Orders' to see the status of your delivery. If you have items on back order, our sales team will be able to advise on lead times.



Proactively informing you of unforeseen delays


We aim to deliver your goods promptly and efficiently. However, there may be times when part or all of your order is delayed due to factors beyond our control. In such circumstances our Sales staff will keep you informed and provide alternatives where possible.




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OPENING  TIMES   

   

SALES ORDERLINE:        MON - FRI  : 8AM - 7PM

                                           SATURDAY : 9AM - 5PM

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How to contact us

   

Sales:                                                         Call +86 (0) 159 6228 5577                                            jhon@cooper-bussmann.com.cn                          Alternatively you can contact us using our live chat facility accessed

Customer Services:                                  Call +86 (0) 512 6222 7090                                            jhon@cooper-bussmann.com.cn                          from our website at the right of any page. 

Technical Support:                                   Call +86 (0) 181 2007 1137                                            jhon@cooper-bussmann.com.cn

*Delivery tracking is available to registered customers placing orders for items over 1kg in weight or  RMB1000 (excluding VAT). Only applies to PRC. mainland addresses.


SAME DAY DESPATCH


If it is before 5 p.m. (excluding weekends, holidays in mainland China and other mainland China holidays), we usually send inventory on the day of receipt of the order.

Orders will be sent to mainland China by express or carrier. Only the goods in stock can be used for the delivery of the day.



DATE OF DELIVERY


It is suggested that you should contact the customer service (0512-6222 7090; customer service QQ:1492209966) to consult the specific delivery period before the order, so as not to delay your purchase arrangement. If your order is subject to a change in the delivery date, CRO Electric will undertake to inform you at the first time.



Enjoy Free Standard Shipping With Your Purchase!


Free domestic shipping within the CHN. is included with each and every purchase at BM&CRO order and no minimum amount is required. Your purchase will ship standard ground via DEPPON and should arrive at its destination within 2-4 days.

For more expedited shipping, you can also select other shipping options via SF-express at additional shipping costs.

If you have any questions regarding shipping or delivery, please send us an Online Inquiry or call our Customer Service department at  159 6228 5577. Email : jhon@coopper-bussmann.com.cn



WAREHOUSE SELF - LIFTING:


choose the warehouse for free freight. After receiving CRO electric notice, take notice information, personal identity card (or the letter of attorney with the official seal) to pick up the goods.

Delivery address: No. 1368 Wuzhong Road, Wuzhong District, Suzhou

Contact phone: +86 (0) 51262227090

Delivery time: 10:00---17:00 from Monday to Friday



LOGISTICS TRACKING


Logistics information supports 2 ways to check order list quickly and enter order details.

1, order list page view Logistics: enter the member center, click "check the logistics", show the express company and express single number, enter the third party logistics platform, enter the express single number, can view the logistics information.

2, order details page view Logistics: enter the details of the order, click "Express single number", enter the third party logistics platform, enter the express single number, can view the logistics information.



WHAT ARE THE PROBLEMS TO BE PAID ATTENTION TO WHEN SIGNING THE GOODS?


1, the delivery package is usually attached with goods, orders and packing list. In order to ensure your interests, after delivery, please check it on the spot. If the goods are damaged during the transportation, please do not sign in, and contact the representative of the customer service of the business city.

2, in the three working days of your signing of the goods, if the quantity of the goods is wrong, the model is not in conformity with the quality of the product, please give the information to the customer service representative of the commercial city in time and attach the physical label and the clear picture of the goods.

If the above problem is unable to solve your problem, please answer your questions by online customer service (QQ:1492207755) or by calling +86 (0) 51262227090.Enjoy Free Standard Shipping With Your Purchase!



  • 我们的承诺:销售的所有BUSSMANN熔断器,均属于全新BUSSMANN原厂料件。(为确保产品质量的真实度,我们提供承诺书! )

  • 产品质量:按照合同物料原产地工厂指定的原厂合格标准。

  • 按照原产地生产厂家的规格书和验收标准验收。如有异义,可在货物送至买方仓库后,拒收。否则视为所交付的合同物料符合合同质量保证规定。

  • 提供顺丰德邦物流服务,接受顺丰快递或德邦物流货到代收款.

  • 现货提供,保证当天发货! 

  • 确认订单后,并随附销售合同与送货单给您,让您多一份保障! 

  • 累计消费满500元人民币,方可开具13%增值税发票。(网站所有报价均为未税单价。)